Financial & Insurance

Therapist Speaking with Another Woman

We are contracted with nearly all of the major local insurance carriers and national Behavioral Health carve outs, including HealthChoice, BHSG, Aetna, BC/BS, Cigna, Magellan, United, Value Options, etc.

Because each of your contracts are different, we cannot tell you exactly what will be covered until we verify your specific insurance benefits. As a courtesy to you, we will verify and file your insurance for you if you desire.

However, please remember that our professional relationship is with you and not with your insurance company. Our fees vary, depending on your insurance carrier, service provided and therapist. If you would like to verify you insurance benefits to learn the exact cost prior to making an appointment, call the 1-800 number listed on the back of your insurance card.

Be sure that they understand that you are verifying mental health and/or substance abuse benefits and not medical benefits.

For individual therapy, ask:
  • How many sessions do I have per year?
  • What is my deductible and has it been met?
  • What is my co-pay?
  • Is my therapist in network and how much do they pay?
  • Is there any out-of-network benefits?
  • Do I need to pre-certify / authorize sessions?
  • Do I have EAP services and how do I access them?
For IOP services, also ask:
  • How many IOP visits do I have per year?
  • Is Mental Health Resources in the Facility network?
  • If not, is there are an out of network benefit for IOP?
  • What is my co-pay?
  • What is the number to call for pre-authorization?

Sometimes verifying IOP benefits can be difficult. If you cannot obtain a clear answer, please give us a call and let us assist you. Payment for services may be made in cash, checks and credit cards. 

Under special circumstances, payment arrangements can be made through our patient accounts representative.

** Announcement **
Our practice location at 5400 Poplar Ave Suite 100, Memphis TN 38119 has closed on Friday, March 15, 2024. It has been our privilege to support your wellbeing at our East Memphis location, and we look forward to continuing your treatment at one of our three (3) other practice locations. Reach out to schedule an appointment today!

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